Privacy Policy

Effective Date: [01/01/2025]

https://fehuceramics.com/ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website https://fehuceramics.com/ (the "Site") in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

Controller:Ekaterina Biriukova
Email: nata.ceramics@gmail.com

If you have any questions about this Privacy Policy or your personal data, you can contact us at the email above.

2. What Data We Collect

We may collect and process the following types of personal data:

Contact information (e.g., name, email address, shipping address, phone number)
Order information (e.g., purchased products, payment method – processed via secure third-party)
Technical data (e.g., IP address, browser type, pages visited, cookies)
Communications (e.g., messages, inquiries, reviews)

We do not collect sensitive personal data unless explicitly provided by you.

3. How We Use Your Data

We use your data for the following purposes:

To process and ship your orders
To respond to inquiries or customer service requests
To send order confirmations and important updates
To improve our website and services
To comply with legal obligations

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your data based on:

Performance of a contract (e.g., order fulfillment)
Legitimate interest (e.g., improving the website, customer support)
Consent (e.g., newsletter subscription)
Legal obligations (e.g., tax and accounting requirements)

5. How We Share Your Data

We do not sell or rent your personal data. We may share it with trusted third parties only when necessary, such as:

Payment processors (e.g., Stripe, PayPal)
Shipping companies
Website analytics services (e.g., Google Analytics)
IT and website hosting providers

All such parties are required to process your data in accordance with GDPR.

6. Cookies

We use cookies to enhance user experience and analyze traffic. You can manage cookie preferences via your browser settings or through a cookie banner on our site.

For more details, see our [Cookie Policy].

7. Data Retention

We retain your data only as long as necessary for the purposes outlined above, or to comply with legal requirements. For example:

Order data: kept for up to 7 years (legal/accounting)
Email inquiries: kept for up to 2 years
Analytics cookies: as per provider's retention settings

8. Your Rights Under GDPR

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request erasure ("right to be forgotten")
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with your local Data Protection Authority (DPA)

To exercise any of these rights, contact us at [Your Email Address].

9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss.

10. International Transfers

If we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

11. Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will always be posted on this page with the effective date.

12. Contact

If you have any questions or concerns, please contact:

Email: nata.ceramics@gmail.com

Website: https://fehuceramics.com/